When the Engine tries to send mail using SMTP, the following error message is written to the Windows application event log: "Unable to create mail connector".
- Verify that the mail connector string, HKEY\_LOCAL\_MACHINE\\SOFTWARE\\Metastorm\\e-work\\Engine\\MailConnector\\Connector, exists in the registry and is correct. Check the Administration Guide for details.
- Verify that the file ESMTPConnectorMgr.dll exists in the directory :\\Program Files\\Metastorm e-Work\\Engine. If it doesn't, copy it into the directory from the e-Work CD or from another server and register it using RegSvr32.
- Review Metastorm Knowledge Base article kb497, 'Configuring SMTP on an e-Work Server'.